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Frequently asked questions

ELYROA FAQ

Find answers to common questions about our corduroy sofa beds, delivery, setup, care and returns.

01

About ELYROA sofa beds

What is the ELYROA One?

The ELYROA One is a two-seater corduroy sofa bed designed for studios, smaller living rooms, guest rooms and multifunctional spaces.

What is the difference between the ELYROA One and the ELYROA One XL?

The ELYROA One has a sleeping surface of 160 × 154 cm. The One XL offers a larger format with a sleeping surface of 200 × 175 cm.

Is the sofa bed suitable for a smaller home?

Yes. Its format and compact packaging are designed for homes where space is limited.

Is it designed for everyday sleeping?

It is designed as an everyday sofa with additional sleeping space for guests or occasional use.

02

Delivery and packaging

How is the sofa bed delivered?

It is delivered in compact packaging to make it easier to move through hallways, doorways and lifts. Check the package and access dimensions before ordering.

How many parcels will I receive?

Each sofa bed is delivered in one parcel.

Will it fit through a standard lift?

Access dimensions vary between buildings. We recommend comparing the package dimensions with your lift, doorways, hallways and staircases before ordering.

How can I track my order?

Tracking information is sent by email once your order has been dispatched. If the tracking information does not update, contact us with your order number.

03

Setup and use

Do I need tools?

No tools or complicated assembly are required.

How long does setup take?

The sofa unfolds after the packaging is opened. The high-density foam gradually regains its shape according to the instructions provided.

Does the backrest fold down completely?

Yes. The backrest folds down to create the sleeping surface specified for the selected model.

Can I move the sofa after setup?

Yes, although we recommend using two people when moving it.

04

Dimensions and comfort

What are the dimensions of the ELYROA One?

The sofa is 160 cm long, 90 cm wide and 67 cm high. The sleeping surface is 160 × 154 cm.

What are the dimensions of the ELYROA One XL?

The XL model is 200 cm wide, 100 cm deep and 70 cm high. The sleeping surface is 200 × 175 cm.

What type of foam is used?

ELYROA sofa beds use high-density 32D foam.

How much weight can the sofa support?

It supports up to 550 kg when the weight is evenly distributed across the surface.

05

Upholstery and care

What is the sofa upholstered in?

The sofa is upholstered in corduroy fabric.

How should I clean the corduroy?

Vacuum the surface regularly using a suitable upholstery attachment. For stains, gently clean the affected area and follow the care recommendations provided.

Can the colour vary slightly?

Slight variations may appear depending on lighting, screen settings and the direction of the corduroy fibres.

06

Orders and payments

Which payment methods are available?

Available payment methods are shown at checkout. Depending on eligibility, instalment payment options may also be available.

Can I change my order?

Contact us as soon as possible after placing your order. We will let you know whether a change is still possible before dispatch.

07

Returns and warranty

Can I return my order?

Return eligibility, timeframes and conditions are explained in our Refund Policy .

What warranty is included?

ELYROA sofa beds include a 2-year warranty covering manufacturing defects and material issues occurring during normal use.

What should I do if my product arrives damaged?

Take photographs of the parcel and product, then contact us as soon as possible with your order number.

How can I contact ELYROA?

For product, order or delivery enquiries, please visit our Contact page .