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At ELYROA, we aim to provide clear and reliable delivery for our convertible corduroy sofa beds.
ELYROA currently delivers exclusively to the United Kingdom.
Delivery availability and estimated times may vary for remote areas. Customers located in Northern Ireland, the Scottish Highlands or the UK islands are invited to contact our customer service team before placing an order.
For enquiries concerning another destination, please contact us before placing your order.
Standard delivery is free of charge, regardless of the total order value. No standard delivery fee will be added at checkout unless clearly stated before the order is confirmed.
A tracking number or tracking link will be provided once it becomes available from the carrier.
Orders are generally prepared and dispatched within 1 to 2 working days.
The order cut-off time is 2:00 pm UK time, Monday to Friday. Orders placed after this time will generally begin processing on the following working day.
Orders are processed from Monday to Friday, excluding weekends and public holidays.
Once an order has been dispatched, delivery generally takes 2 to 4 working days.
This is an estimated timeframe and may vary depending on the delivery address, carrier availability and current logistical conditions. Saturdays, Sundays and public holidays are not counted as working days.
The total estimated delivery time, including order processing and transport, is 3 to 6 working days from the confirmation of the order and successful validation of payment.
This timeframe may occasionally be extended due to periods of high demand, transport disruption, adverse weather conditions or other circumstances outside ELYROA’s reasonable control.
Orders are delivered to the address provided by the customer at checkout.
The customer must ensure that the delivery address is accessible to the carrier. The customer is also responsible for checking that the package dimensions are compatible with the doors, corridors, stairways and lifts leading to the intended room.
Delivery to a particular room, delivery to an upper floor or product installation is not included unless expressly confirmed to the customer before delivery.
Once the order has been dispatched, the customer will receive an email containing, where available:
Tracking information may take some time to become active after the order has been dispatched.
Customers are invited to inspect the visible condition of the package when it is delivered. If the package appears damaged, the customer should, where possible, report the visible damage to the carrier and take photographs before opening it.
The customer should then contact ELYROA at contact@elyroa.com, providing the order number and, where possible, photographs of the damage.
Failure to report visible damage at the time of delivery does not remove the customer’s statutory rights where a product is damaged, faulty or not as described.
In the event of a significant delay, damaged package, lost package, order marked as delivered but not received or another delivery issue, the customer should contact ELYROA at contact@elyroa.com.
To help us investigate the issue with the carrier, the customer should provide their name, order number, delivery address and a description of the problem.
ELYROA will carry out the necessary checks with the carrier and inform the customer of the available solution in accordance with their statutory rights.
To help prevent delivery delays, customers should carefully check the following information before confirming their order:
Any error should be reported to ELYROA as soon as possible. An address change cannot be guaranteed once the order has been prepared or dispatched.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, ELYROA will contact the customer to discuss the available options. Any additional redelivery charge will be communicated to and agreed with the customer before a new delivery is arranged.
If an order is not delivered within the agreed timeframe, the customer should contact ELYROA so that an investigation can be opened with the carrier.
Where permitted by applicable law, the customer may ask ELYROA to complete delivery within an additional reasonable period. If delivery is not completed within that additional period, the customer may be entitled to cancel the order and receive a refund, without affecting any other statutory rights.
Processing and delivery times may occasionally be extended during:
When ELYROA becomes aware of a delay affecting an existing order, the customer concerned will be informed as soon as reasonably possible using the contact details provided at checkout.
For questions concerning an order, delivery tracking or assistance, please contact us:
Email: contact@elyroa.com
Telephone: +33 7 56 84 68 33
Opening hours: Monday to Friday, 9:00 am to 6:00 pm Paris time
Estimated response time: within 1 to 2 working days