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At ELYROA, we aim to provide a simple, secure and transparent purchasing experience. This policy explains the payment methods accepted on our website and how payments are processed.
ELYROA accepts the following payment methods:
These payment methods are available when you place your order. The relevant payment options are displayed during checkout.
Payment is requested when you confirm your order. Once your payment has been authorised, an order confirmation email is sent to the email address provided at checkout.
If a payment is declined or cannot be authorised, the order will not be confirmed. Your bank or payment provider may ask you to complete an additional identity or security check before approving the transaction.
Klarna is available as a payment method on the ELYROA website. Klarna allows eligible customers to use the payment options displayed during checkout.
Klarna’s payment options are subject to its terms and eligibility checks. Any payment schedule, due date or other relevant information is displayed by Klarna before the order is confirmed.
Questions concerning a Klarna payment schedule or a payment already being managed by Klarna should be addressed directly to Klarna.
Orders placed on the ELYROA website are charged in pounds sterling (GBP), unless another currency is clearly displayed at checkout.
ELYROA does not add payment-processing fees. However, your bank or payment provider may apply currency conversion, international transaction or other charges in accordance with its own terms.
Payments are processed through secure payment providers using security measures that comply with current industry standards. ELYROA does not have direct access to your complete payment card details.
To help prevent fraud and unauthorised transactions, payments may be subject to verification by your bank or payment provider.
An order is considered confirmed once the payment has been authorised and an order confirmation email has been issued by ELYROA.
If you believe that a payment has been taken but you have not received an order confirmation, please check your spam or junk folder before contacting us. Please use the email address entered when placing the order.
Approved refunds are issued to the original payment method used for the order, unless another method has been expressly agreed and does not result in additional costs for the customer.
After a refund has been issued by ELYROA, the time required for it to appear in your account may vary depending on your bank or payment provider. Further information is available in our Returns and Refund Policy.
For questions relating to a payment or an order, please contact ELYROA:
Email: contact@elyroa.com
Telephone: +33 7 56 84 68 33