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This Website is operated by ELYROA. Throughout the Website, the terms “we”, “us” and “our” refer to ELYROA.
ELYROA provides this Website, including the information, features and services available through it, subject to the User’s acceptance of these Terms of Use and the other policies displayed on the Website.
These Terms of Use govern access to and use of www.elyroa.com. Purchases made through the Website are governed separately by our Terms and Conditions of Sale.
By accessing or using the Website, the User agrees to comply with these Terms. If the User does not agree with them, they should not use the Website.
Additional features or services introduced on the Website may also be subject to these Terms. The current version of the Terms can be consulted on this page at any time.
The Website is hosted by Shopify Inc. Products sold through the Website benefit from the statutory rights applicable to consumers. ELYROA takes reasonable steps to ensure the accuracy of the information provided and the availability of the Website.
Orders are generally prepared and dispatched within 1 to 2 working days. Delivery after dispatch generally takes 2 to 4 working days, giving a total estimated delivery time of 3 to 6 working days.
A tracking number or tracking link is provided when it becomes available from the carrier.
Full delivery information is available in our Shipping Policy. In the event of a lost or damaged package or a significant delay, Customers may contact ELYROA at contact@elyroa.com.
By using the Website, the User confirms that they have the legal capacity required under the law applicable in their country of residence.
Purchases must be made by an adult or with the authorisation and supervision of a parent or legal guardian.
The Website and its Products must not be used for any unlawful or unauthorised purpose. Users must comply with all applicable laws, including laws relating to intellectual property, data protection and online conduct.
Users must not transmit viruses, malware or any other code intended to damage, disrupt or compromise the Website, its services or another person’s equipment.
ELYROA may restrict or suspend access to the Website where reasonably necessary for security, maintenance, fraud prevention or compliance with applicable law.
Users must not reproduce, duplicate, copy, sell, resell or commercially exploit any part of the Website or its content without ELYROA’s prior written permission, except where such use is permitted by law.
The headings used in these Terms are included for convenience only and do not affect their interpretation.
ELYROA takes reasonable steps to ensure that the information published on the Website is accurate, complete and current.
General information may change over time. The essential characteristics, price and conditions applicable to an order are those presented to the Customer when the order is submitted.
Historical or general content, particularly content published in the ELYROA Journal, may be provided for information purposes only and should not be treated as professional or personalised advice.
ELYROA may correct or update Website content when necessary.
ELYROA may modify, update, suspend or discontinue any non-contractual feature or content on the Website.
Product prices may be changed at any time. However, a change in price will not affect an order that has already been confirmed, except where a manifest error has occurred and subject to the Customer’s applicable legal rights.
Temporary interruptions may occur for maintenance, security updates or circumstances outside ELYROA’s reasonable control.
Products offered by ELYROA may be available exclusively through the Website and may be subject to limited availability.
Product descriptions, dimensions, materials and other essential characteristics are displayed on the relevant product pages.
ELYROA takes reasonable steps to display Product photographs and colours as accurately as possible. However, the appearance of colours may vary slightly depending on the User’s screen settings, lighting conditions and the natural direction of the corduroy fibres.
ELYROA may limit Product quantities where a purchase appears manifestly abnormal, fraudulent or intended for unauthorised resale.
ELYROA may modify or discontinue a Product without notice. Such a modification will not affect confirmed orders unless the Customer is informed and offered an appropriate solution.
Returns and exchanges are governed by the Returns and Refund Policy. Products also benefit from the statutory rights and commercial warranty described in the Terms and Conditions of Sale.
Users agree to provide current, complete and accurate information when placing an order or creating an account.
This includes the Customer’s full name, delivery and billing addresses, telephone number and email address.
Users are responsible for updating their account information when it changes and for keeping their login details confidential.
ELYROA may refuse or cancel an order for a legitimate reason, including Product unavailability, a failed payment, suspected fraud, incorrect information, a manifest pricing error or an order that appears abnormal.
If an order is cancelled after payment has been collected, ELYROA will refund the relevant amount using the original payment method.
The Website may provide access to features, applications or tools supplied by third parties.
These services may be governed by the terms and privacy policies of the relevant third-party provider. Users should review those terms before using the service.
ELYROA is not responsible for the availability or operation of a third-party service where that service is outside ELYROA’s reasonable control. Nothing in this Article excludes any responsibility that cannot lawfully be excluded.
New services or features introduced on the Website may also be subject to these Terms.
The Website may contain links to websites or services operated by third parties that are not controlled by ELYROA.
Such links are provided for information or convenience. Their presence does not necessarily mean that ELYROA approves or endorses the third-party website, its content or its services.
ELYROA is not responsible for the content, availability or privacy practices of third-party websites. Users should review the applicable terms and policies before purchasing a product, using a service or providing personal information through a third-party website.
Users may submit reviews, comments, questions or other content through the Website where this feature is available.
By voluntarily submitting content for publication, the User authorises ELYROA to display, reproduce, format, translate and use that content for the operation and promotion of the Website and ELYROA’s Products.
This authorisation is non-exclusive and does not transfer ownership of the User’s content to ELYROA.
Users must not submit content that:
ELYROA may moderate or remove content that breaches these Terms or applicable law. ELYROA is not required to publish every review or submission received.
ELYROA will not remove or reject a genuine review solely because it expresses a negative opinion.
The submission and processing of personal information through the Website are governed by the ELYROA Privacy Policy.
Cookie preferences can be managed through the consent management tool available on the Website.
The Website may occasionally contain typographical errors, inaccuracies or omissions relating to Product descriptions, prices, promotions, availability, delivery or other information.
ELYROA may correct such information when an error is identified.
If an error affecting essential information is identified after an order has been placed, ELYROA will contact the Customer and explain the available options in accordance with the Customer’s applicable rights.
ELYROA will not use this Article to make a material change to a confirmed order without informing the Customer.
Users must not use the Website or its content:
ELYROA may restrict or suspend access where a User breaches these rules, provided that the action taken is justified and proportionate.
ELYROA aims to keep the Website accessible and secure but cannot guarantee that access will always be uninterrupted or entirely free from technical errors.
The Website may occasionally be unavailable because of maintenance, updates, third-party service interruptions or circumstances outside ELYROA’s reasonable control.
To the extent permitted by applicable law, ELYROA will not be responsible for indirect losses resulting from the use or temporary unavailability of the Website.
Nothing in these Terms excludes or limits liability where such an exclusion or limitation is prohibited by law. These Terms do not restrict the Customer’s statutory rights in relation to Products purchased from ELYROA.
The User agrees to use www.elyroa.com in accordance with applicable law and these Terms of Use.
A User may be held responsible for direct damage resulting from fraudulent, unlawful or abusive use of the Website that is attributable to that User.
This Article does not impose liability on a User beyond what is permitted by applicable law.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the fullest extent permitted by law or treated as separate from the remaining provisions.
The remaining provisions will continue to remain valid and enforceable.
These Terms remain applicable while the User accesses or uses the Website.
The User may stop using the Website at any time.
ELYROA may suspend or restrict access where reasonably necessary because of:
Any suspension or restriction will be proportionate to the circumstances. Provisions that are intended to continue after access ends, including those relating to intellectual property and liability, will remain applicable.
These Terms of Use, together with the policies expressly referred to within them, govern the User’s access to and use of the Website.
The Terms and Conditions of Sale separately govern purchases made through the Website.
A failure by ELYROA to enforce a provision of these Terms does not constitute a waiver of that provision or any related right.
These Terms of Use are governed by French law.
This choice of law does not deprive consumers residing in the United Kingdom of any mandatory protection available to them under the law applicable in their country of residence.
Any dispute will be submitted to the courts having jurisdiction under the applicable legal rules.
ELYROA may update these Terms to reflect changes to the Website, its services, its business practices or applicable legal requirements.
The most recent version will be published on this page together with its latest update date.
Changes will not retroactively alter the conditions applicable to an order that has already been confirmed.
Continued use of the Website after updated Terms have been published constitutes acceptance of the updated Terms for future use of the Website.
Website operator: Théana Holl, sole trader, trading under the name ELYROA
Registered address: 47 rue Vivienne, 75002 Paris, France
SIRET number: 10345884000016
Email: contact@elyroa.com
Telephone: +33 7 56 84 68 33
VAT status in France: VAT not applicable under Article 293 B of the French General Tax Code
Customer service opening hours: Monday to Friday, 9:00 am to 6:00 pm Paris time
Estimated response time: within 1 to 2 working days
Hosting provider: Shopify Inc.
151 O’Connor Street, Ground Floor
Ottawa, Ontario, K2P 2L8
Canada
Information concerning the collection and processing of personal data is provided in the ELYROA Privacy Policy.